Returns Policy

Rye Creative Centre Community Interest Company is the trading name of Rye Creative Centre Community Interest Company, Company Number 12873626.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ryecreativecentre.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ryecreativecentre.co.uk.

For works of art and limited editions
You may cancel your contract with us at any time up to the end of fourteen days after the date of delivery provided you notify us or have returned the products to us within that time in the same condition you received them. 

Notification should be emailed through assist@ryecreativecentre.co.uk.

Except in cases of faulty, damaged or wrongly supplied products you shall be responsible for the cost of returning products for refund or exchange. Once the returned works have been supplied then we will refund the cost of the item, the original shipping cost for the item and the cost of the return postage (proof of cost is required). The products should be returned to the address shown below in the existing packaging in an unused and otherwise re-saleable condition. You must take reasonable care to ensure the products are not damaged whilst in your possession or in transit from you. We very strongly advise that you use a registered postal service. We will not accept responsibility for editions that are not delivered back to us or are damaged in transit to us.

Artist editions / limited editions should be returned to the original place of dispatch whether the individual artists storage facility, or the Rye Creative Centre, New Rd, Rye TN31 7LS

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.